Last updated: 21 October 2026

Eligible HCI Distribution Ltd purchases include a 12-month return-to-base warranty from delivery unless the product page or accepted order states otherwise. Choose the section for your purchase.

Business and trade warranty

If you buy in the course of a business, eligible goods include a 12-month return-to-base warranty. A different warranty expressly stated on the product page or accepted order applies to those goods.

Return to base means you arrange to return the item to the address we provide. We inspect covered faults and repair the item, replace it with an equivalent item or, where repair or replacement is not possible, issue a refund or credit. Return carriage to us is your responsibility unless agreed otherwise. We cover delivery of a repaired or replacement item within the UK; arrangements for other destinations will be confirmed when authorising the return.

The cover, exclusions and claims process below apply. Consumer cancellation rights do not apply to business or trade purchases. Your accepted order and our Terms and Conditions of Trade apply. Nothing here excludes rights or remedies that cannot lawfully be excluded. See trade returns for unwanted or incorrectly supplied goods.

Consumer warranty for personal purchases

If you buy as an individual wholly or mainly outside your trade, business, craft or profession, eligible goods include the same 12-month return-to-base warranty, unless stated otherwise on the product or accepted order.

For a covered warranty fault, we inspect and repair the item, replace it with an equivalent item or, where repair or replacement is not possible, refund it. Credit is an option only if you agree. For claims solely under this additional warranty, return carriage to us is your responsibility unless agreed otherwise. We cover delivery of a repaired or replacement item within the UK; arrangements for other destinations will be confirmed when authorising the return.

Your statutory rights are separate. If goods are faulty, misdescribed or unsatisfactory, you may have rights to reject, repair, replacement or a price reduction, including return costs where required by law. Those rights are not limited by this warranty's duration, exclusions or carriage terms. See consumer returns and refunds.

What the warranty covers: all customers

The warranty covers faults caused by defective components or workmanship that prevent the product working as described, taking account of its refurbished grade. Our goods are inspected, tested and graded before sale. Cosmetic wear consistent with the grade supplied is not a fault.

Warranty exclusions: all customers

• Cosmetic condition consistent with the grade described at sale;
• Accidental or liquid damage, misuse, neglect or use outside the manufacturer's specifications;
• Damage caused by unauthorised repair, modification or opening of the unit;
• Consumable or wear items, and batteries beyond their stated capacity unless expressly covered;
• Software, operating-system or licensing issues, viruses or loss of data;
• Faults caused by power surges, incorrect installation or third-party accessories.

These exclusions apply to the additional warranty, not to rights that cannot lawfully be excluded.

Batteries

Batteries in refurbished devices are wear items. Where a battery is supplied, we test that it holds a usable charge at sale. Battery life is not guaranteed for the full warranty period unless expressly stated. This does not affect the product description or your statutory rights.

How to make a claim

1. Email returns@hci.co.uk or call 01425 484280 with your order number and a description of the fault.
2. We will provide a return authorisation, return address and any agreed carriage arrangements.
3. Back up your data and remove personal and business data where possible. Tell us if the fault prevents this. Repairs may involve wiping or re-imaging the device.
4. Return the item securely packaged for inspection. We will resolve the claim under the applicable trade or consumer terms above.

For other returns, see our Returns and Refunds Policy.