Last updated: 24 June 2026

This Delivery Policy explains how HCI Distribution Ltd ("HCI", "we", "us", "our") dispatches and delivers orders. It forms part of our Terms & Conditions.

1. Where we deliver

We deliver to addresses within the United Kingdom. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man and other remote areas may take longer and may carry a surcharge, which will be shown at checkout or confirmed before dispatch. For deliveries outside the UK, please contact us at sales@hci.co.uk.

2. Dispatch times

We aim to dispatch in-stock orders placed before our daily cut-off on the same or next working day (Monday to Friday, excluding bank holidays). Orders for trade customers and bulk quantities may be scheduled by agreement. Refurbished and graded stock is subject to availability; if there is an unexpected delay we will let you know.

3. Delivery timescales and charges

Estimated delivery times and charges are shown at checkout based on the service selected and your destination. Standard UK delivery is typically 1–3 working days from dispatch. Timescales are estimates and not guaranteed unless we have confirmed a specific service in writing.

4. Tracking

Where the carrier provides tracking, we will send tracking details by email once your order is dispatched.

5. Receiving your delivery

Please check your delivery on arrival. If a parcel is visibly damaged, note this with the carrier where possible and tell us within 48 hours. Risk in the goods passes to you on delivery; please see our Terms & Conditions for when title passes.

6. Missing or delayed deliveries

If your order has not arrived within the expected timescale, contact us at sales@hci.co.uk or 01425 484280 and we will investigate with the carrier. For consumer orders, your statutory rights regarding non-delivery are unaffected by this policy.

7. Failed delivery and re-delivery

If a delivery cannot be completed because no one is available or access is restricted, the carrier will normally leave a card and attempt re-delivery or hold the parcel for collection. Repeated failed deliveries that result in the goods being returned to us may incur a further delivery charge.

8. Contact

For any delivery query, email sales@hci.co.uk, call 01425 484280, or use our contact page.