Turn returns into revenue, reduce waste, protect your brand. HCI transforms customer returns into resale-ready products with a complete, hands-off service: testing, repairing, repackaging and reselling stock on your behalf, so you recover revenue, reduce waste and keep inventory lean.

What we do

• Inspection & testing: we assess whether items are actually faulty and run full functionality testing.
• Repair & refurbishment: repairs, part replacement and servicing to restore products to working condition.
• Repackaging: retail-ready repackaging, with optional branded packaging, inserts and labelling.
• Resale management: we resell on your behalf, via your own channels or selected marketplaces.

Benefits

• Revenue recovery: recover value from stock that would otherwise be written off.
• Sustainability: extend product life cycles and reduce waste.
• Customer confidence: every resale item is tested and quality assured.
• Fully managed: we handle the process end to end, from returns handling through to resale.

Who it is for

• Ecommerce retailers with high return volumes.
• Electronics, appliances and consumer-goods brands.
• Businesses looking to minimise waste and improve margins.
• Companies without in-house repair or resale capacity.

Why choose HCI

• End-to-end process: a single partner from inspection to resale.
• Quality control: rigorous testing and grading on every unit.
• Custom solutions: a service shaped around your products and channels.
• Scalable service: capacity to handle volume as your returns grow.

Talk to our team about refurbishment →