Last updated: 24 June 2026

This Acceptable Use Policy sets out the rules for using the website operated by HCI Distribution Ltd ("HCI", "we", "us", "our"). It forms part of our Terms & Conditions. By using our site you agree to comply with this policy.

1. Permitted use

You may use our site to browse products, open and manage a trade account, place orders and contact us. You must use the site lawfully and in good faith.

2. Prohibited use

You must not:

• use the site in any way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to the site, its servers, or any connected system or database;
• introduce viruses, malware or other malicious or harmful code;
• scrape, harvest, or systematically extract data or pricing from the site without our written consent;
• place fraudulent orders or use another person's payment details without authority;
• interfere with or disrupt the site, including by overloading it or launching a denial-of-service attack;
• reproduce, copy or resell any part of the site or its content other than as permitted in our Terms & Conditions;
• submit content that is unlawful, defamatory, abusive or infringes another person's rights.

3. Suspension and enforcement

We may suspend, restrict or withdraw your access to the site, or close a trade account, if we reasonably believe you have breached this policy. Serious breaches may be reported to the relevant authorities.

4. Contact

To report misuse of our site, contact us at sales@hci.co.uk, call 01425 484280, or use our contact page.